Refund Policy

We want you to feel confident with every purchase. Eligible items may be returned or exchanged within 30 days after delivery.

Return Eligibility

• The request must be submitted within 30 days of delivery.
• The item must be unworn, unwashed, unused and in its original condition.
• Original tags and packaging must be included.
• The item must not show stains, odor, damage, alterations or signs of wear.

Final Sale Items

Gift cards, intimate items, customized items, mystery products and items clearly marked Final Sale are not returnable unless they arrive damaged, defective or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the wrong item was sent or the item arrived damaged or defective. Use a trackable shipping service and retain the shipping receipt. We are not responsible for return packages lost in transit.

Exchanges

Approved exchanges depend on stock availability. If the requested replacement is unavailable, we may offer store credit or a refund to the original payment method.

Refunds

After a return is received and inspected, approved refunds are normally processed within 1–3 business days. Your bank or payment provider may require additional time to display the credit. Original shipping charges, customs charges and return shipping costs are non-refundable unless required by law.

Damaged, Defective Or Incorrect Items

Contact us promptly with your order number, a description of the problem and clear photographs of the item and packaging.

How To Start A Return

Email info@aelfriceden.com with your order number, the product name or SKU, the reason for the request and your preferred resolution. Do not send a return until instructions have been provided.